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The Technical Support Engineer (Tier 2) is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in a team environment.
Responsibilities
- Escalation point for all requests and incidents
- Develop and maintain the phone/ticket escalation processes
- Determine root cause of healthcare application issues and communicate appropriately to internal and external customers
- Monitor and manage phone queue (participating in escalated calls as needed)
- Review and assess Service and Business Service Level Agreements (SLA’s) to set expectations and measure performance
- Participates in after hours on-call support as needed
Skills and Experience
- Experience with a ticketing system (Fresh Desk) and managing a ticket queue
- Experience with IT Documentation software
- Experience using system/network monitoring tools
- Proficiency with Active Directory plus ability to write and edit Group Policy Objects
- Server 2012 Windows 10 experience
- SCCM experience or knowledge
Our customer located in Chandler, Arizona is in need of a Project Administrator. To be considered for this role, you will have two years of related experience, excellent task and time management skills, and strong computer skills.
Job Duties:
- Tracking project status
- Assist with daily timekeeping and filing.
- Communicate with various vendors, General Contractors, Safety Teams, and onsite employees.
- Overall assistance to the project team, as needed.
Required Qualifications:
- Two years of experience assisting project teams preferably centered around electrical distribution on commerical/industrial projects.
- Knowledge of Construction Project Tools (ProCore a plus)
- Strong computer skills, with advanced knowledge of Word and Excel
If you are interested in this opportunity, please send us your resume, availability to interview and salary requirements immediately. If you are not and know of someone that qualifies or is looking for opportunities, please forward their contact information. We compensate for referrals that are successfully placed.
We have partnered with our client in their search for an VDI Administrator with Azure Virtual Desktop experience to join their growing team.
Work Location: Remote in the following states AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, WA, WI & WY only
Responsibilities
- Collaborates with end users, vendors, and fellow technical team members to address ongoing system issues and improvements.
- Utilizes Horizon View Logs for effective troubleshooting and issue resolution.
- Leads key projects related to VDI and Microsoft patch management.
- Formulates strategic initiatives to uphold VDI environment stability.
- Conducts monitoring of VDI service performance.
- Construct golden images for deployment across the environment.
- Monitor VMWare view usage and performance.
- Provides training to fellow IT staff on VMware View and Horizon functionality.
- Acts as the primary liaison with the VDI/VMware host provider.
- Design, develop, and monitor patch and software distributions to VDI desktops.
- Contribute to the development of IT best practices, policies, processes, and procedures for the VDI environment.
Skills and Experience
- High School Diploma or GED
- Azure Virtual Desktop experience required
- Minimum of 4 years of experience in technical and desktop support within a corporate setting is essential
- 3+ years VMWare Horizon version 7 and higher
- 3+ years VMWare Horizon view experience
- Cloud computing experience
- Proficiency in creating, modifying, and updating templates to create parent images for VM deployment
- Intermediate-level knowledge of networking concepts including DNS and DHCP
- Proficiency in using Active Directory to manage users and groups
- Working knowledge of PowerShell commands
- VCAP – Architecture Certification preferred
- MSIX packaging tool experience beneficial
- Experience with SaaS and DaaS cloud-based services
- Windows 10 and/or 11 experience
- Ability to receive a favorable Interim and adjudicated final Department of Defense background investigation
Our client, a provider of healthcare systems solutions, seeks a Sales Development Representative to play a crucial role within the company. This position entails prospecting, nurturing, and identifying qualified opportunities to bolster the sales pipeline. Responsibilities include managing outbound campaigns, identifying key decision-makers, and conducting initial sales presentations to generate interest.
Job Type: Direct Hire
Work Location: Remote in the US
Responsibilities
- Acquire an in-depth knowledge of products and services to comprehend customer business challenges and cater to their requirements.
- Conduct research on potential leads through business directories, web searches, and digital resources; evaluate potential accounts, and identify key players aligned with ongoing marketing and sales campaigns.
- Take charge of lead management and the creation of opportunities.
- Collaborate closely with marketing and sales teams to optimize new and strategically significant expansion opportunities.
- Sustain active engagement with leads until they reach a state of readiness.
- Confirm key buyers and perform an initial presentation that demonstrates product capabilities that align with resolving prospect challenges (burning platform).
- Prepare and document call plans and next-step strategies on new and strategic expansion opportunities.
- Follow internal procedures that include tracking of all communications, contacts, and opportunities.
- Document activities in Salesforce.
- Prepare and document call plans.
- Manage activity to objectives and key results, including calls, emails, and meeting targets.
- Research potential leads from business directories, web searches, or digital resources inv, estimate potential accounts, and identify key players based on active marketing and sales campaign requirements.
- Manage time effectively and adapt quickly to changing priorities.
- Safeguard the confidentiality, integrity, and availability of protected information.
Skills and Experience
- 5+ years of relevant Sales experience required.
- Previous experience in business development in the healthcare technology industry required.
- Demonstrated history of meeting or surpassing performance quotas.
- Familiarity with operating in a dynamic, entrepreneurial setting, adept at managing change and ambiguity.
- Competence in utilizing corporate productivity and web presentation tools.
- Effective written and verbal communication skills required for interactions within the company and with potential clients.
- Proficiency in or willingness to learn various software including Excel, Word, PowerPoint, Salesforce, Outreach.io, Zoom Info, and LinkedIn Sales Navigator.
We're seeking a Senior Systems Engineer for our client to drive innovative solutions and ensure operational excellence. The Senior Systems Engineer will be responsible for installing, configuring, testing, and maintaining operating systems, application software, and system management to guarantee peak systems and infrastructure availability. This role will involve leading complex projects, designing solutions, and mentoring junior engineers.
Responsibilities
- Collaborate with client Security Team members.
- Contribute to the client's change control process.
- Create and maintain hardening documentation in the central repository, task trackers, and plan of action/mitigation documentation.
- Perform standard hardening configurations to applications to include but not limited to Apache, Exchange, IIS, Remote Desktop Services, SQL, SharePoint, Tomcat, Web Application Proxy, or other applications that the client requires to support business operations.
- Performing standard Windows Operating System Environments (“OSE”) hardening configurations.
- Aid in performing standard Linux OSE hardening configurations using approved bash scripts, approved Linux-based tools, and manual configurations as necessary.
- Remediate identified compliance issues or vulnerabilities findings from reporting published by CISA, MSRC, or other reporting agencies.
- Assist in resolving identified compliance issues or vulnerability findings from reporting developed internally by scanning applications such as Qualys or other scanners.
- Assist internal teams and subject matter experts in troubleshooting issues brought on by hardening or remediation efforts.
- Partner with the client DevSecOps team in identifying and developing any potential automation of hardening and remediation tasks.
- Regularly participate in client security team meetings and standups.
Skills and Experience
- Bachelor's degree in engineering, computer science, or related field; or equivalent background and experience
- 5+ years of hands-on Systems Engineering experience
- Working proficiency with DHCP, DNS, Group Policy, Active Directory
- Experience patching BIOS and updating firmware drivers
- Patch Management and troubleshooting experience within Windows Desktop, Windows Server, and Linux
- PowerShell scripting
- Experience with automation frameworks
- Competency with registry merges, and manual configuration
- Familiarity with Security Technical Implementation Guides (STIG) and Center for Internet Security (CIS) Benchmark Standards
- Experience developing design diagrams and technical documentation relating to system configuration, processes and service records
- Proven track record in systems planning, security principles, and software management best practices
- Excellent written, oral, and interpersonal communication skills
- Demonstrated history working in team-oriented and collaborative work environments
ProBIM Solutions is seeking a Electrical Designer (Revit Modeler) for a contract to hire opportunity in Austin TX. This position can be remote until you convert to a fulltime employee, then relocation to Austin will be required. No C2C.
The Electrical Designer will use 3D software to assist in modeling structures, foundations, managing styles and template development. Your proficiency with AutoDesk (Revit and NavisWorks) makes you an ideal candidate for this opportunity.
JOB DUTIES:
- Perform design, drafting and fabrication level 3D modeling- using Revit for electrical systems including power, lighting, fire alarm, Security, Telecomm, etc.
- Interface and collaborate with engineers from multiple disciplines, including understanding 3D coordination with those disciplines.
- Model all LOD400 fully detailed systems until clash-free
- Perform Navisworks flythroughs during periodic coordination meetings with stakeholders.
- Interface with construction trades and perform regular field walks to review installation progress and adherence to fabrication models.
QUALIFICATIONS:
- Advanced knowledge of Revit Electrical modeling
- Knowledge of electrical system components, conduit types, fittings, etc.
- Strong desire to be a part of a world class team focused on achieving excellence
- Experience designing electrical systems for industrial projects
- Experience with Revit, Navisworks, BIM360 & Revizto preferred
If you are interested in this opportunity, please send us your resume, availability to interview and salary requirements immediately. If you know of someone that qualifies or is looking for opportunities, please forward their contact information. We compensate for referrals that are successfully placed.
Program Manager - 100% Remote
- Manage and drive multiple key implementation initiatives
- Meet with Business Stakeholder to validate and update key requirements
- Manage and/or interact with two or more Project Managers that fall under your purview
- Provide indirect leadership across all pillars of technology
- Ability to learn/understand current business structures and workflows driving results
- Align business and strategic roadmaps with emerging technologies
- Strategic Planning and Analysis
- Vendor/Supplier Relations
- PMP certified
- This person will directly support the IT Director by overcoming risks and impediments associated with projects using technical knowledge, and having the business acumen and creative thinking to identify those risks
- They will be responsible for multiple projects under the Director of IT
- Must have a technical background in project management
- This person is highly collaborative and influential, with great communication skills and an elevated sense of accountability
Contract to Hire | W2 only | No C2C | Open to Remote while on contract | Must work onsite when you go direct | Pay is $35/hour to $40/hour (depending on experience.)
ProBIM Solutions (a Progilisys Solutions subsidiary) is seeking a Electrical BIM MODELER for an on-site contract to hire opportunity in Austin TX.
The Electrical BIM Modeler will use 3D software to assist in modeling structures, foundations, managing styles and template development. Your proficiency with AutoDesk (Revit and NavisWorks) makes you an ideal candidate for this opportunity.
JOB DUTIES:
- Perform design, drafting and fabrication level 3D modeling- using Revit for electrical systems including power, lighting, fire alarm, Security, Telecomm, transformers, pull boxes, switchboards, etc.
- Create designs in compliance with the National Electric Code (NEC)
- Interface and collaborate with engineers from multiple disciplines, including understanding 3D coordination with those disciplines.
- Model all LOD400 fully detailed systems until clash-free
- Perform Navisworks flythroughs during periodic coordination meetings with stakeholders.
- Interface with construction trades and perform regular field walks to review installation progress and adherence to fabrication models.
QUALIFICATIONS:
- Advanced knowledge of Revit Electrical modeling
- Knowledge of electrical system components, conduit types, cable trays, hangers, fittings, etc.
- Strong desire to be a part of a world class team focused on achieving excellence
- Experience designing electrical systems for industrial projects
- Experience with Revit, Navisworks, BIM360 & Revizto preferred
If you are interested in this opportunity, please send us your resume, availability to interview and salary requirements immediately. If you know of someone that qualifies or is looking for opportunities, please forward their contact information. We compensate for referrals that are successfully placed.
Our client is adding a Senior Systems Engineer to their IT team. This role provides advanced support and oversight for infrastructure related software and hardware including virtual and physical servers, Active Directory, SharePoint, Exchange, and third-party applications.
Job Type: Contract to hire
Work Location: This position offers remote opportunities.
Responsibilities
- Function as a technical expert for the implementation and operational support of noted technologies and will conduct preliminary analysis, and evaluation and recommendation of future technologies and solutions.
- Tune and manage platforms to ensure that expected availability, performance, and security levels are achieved.
- Support annual security accreditation and maintain security levels throughout the year
- Design, develop, and implement configuration settings for all systems to meet security requirements.
- Serve as technical subject matter expert for the resolution of issues related to private or hosted infrastructure.
- Develop cost effective solutions and enhancements to optimize functionality within the system.
- Perform cost benefit analysis and develop written recommendations.
- Direct the installation, maintenance, and performance metrics for company computer systems.
- Install and maintain computer systems and equipment ensuring that systems perform in a manner that meets business objectives.
- Assist with the implementation and maintenance of best practices, policies, processes, and procedures for the IT Systems group.
Skills and Experience
- Bachelor's degree in Business, Computer Science, Engineering, or related field; or equivalent background and experience
- 5+ years of experience supporting hardware and software related data center infrastructure
- 5+ years of experience in Microsoft Operating System software; DNS, DHCP, IIS, Clustering, VMware ESXi server, scripting, and standard Microsoft Backoffice applications such as Exchange, MOSS, BizTalk, System Center Configuration Manager/ Microsoft Endpoint Configuration Manager
- Working knowledge of Microsoft Server, Microsoft Applications, and related technologies
- Working knowledge of Active Directory
- Scripting Experience
- MCSE or MCSA Certifications preferred